Returns and Refunds Policies

Return and Refund Policy

Thank you for shopping with us! We strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

We accept returns under the following conditions:

  • Eligibility: Returns are accepted within 30 days of the date you received your order.
  • Condition: The product must be unused, in its original condition, and with all packaging and labels intact.
  • Non-returnable Items: Certain items, such as personalized or custom products, may not be eligible for return. Please check the product description for more details.

To initiate a return, please contact us at luxechic00@gmail.com with your order number and reason for return. Our team will provide you with further instructions.

2. Refunds

Once we receive your return and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 7–10 business days for the refund to appear in your account, depending on your payment provider.

  • Partial Refunds: If the product is damaged or missing parts, a partial refund may be issued.
  • Shipping Fees: Shipping costs are non-refundable. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired product.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of receiving the product. We will offer a full refund or replacement at no additional cost. Please include photos of the damaged or incorrect item and packaging to assist us in processing your claim.

5. Cancellations

You can cancel your order within 24 hours of purchase. If your order has already been processed and shipped, we are unable to offer a cancellation. Please refer to our returns policy if you need to return the item after receiving it.

6. Customer Support

If you have any questions or need assistance with a return or refund, please reach out to our customer support team at luxechic00@gmail.com. We’re here to help!

By shopping with us, you agree to this Return and Refund Policy. We reserve the right to update this policy at any time.

Thank you for choosing LuxeChic! We appreciate your business and aim to make your shopping experience as smooth as possible.

Make sure to customize the contact details and any specific conditions for your store. It's also a good idea to review your return policy periodically to ensure it aligns with your business practices and legal requirements.